How We Work
A structured, transparent 6-step process from first conversation to post-deployment support. 300+ projects delivered using this proven process.
VTL's 6-Step Enablement Process
Every VTL engagement follows a structured 6-step process designed to ensure the right OEM products, competitive pricing, on-time delivery, proper training, and comprehensive warranty support. Here is how we work.
Step 01 — Discovery
VTL's team begins by understanding the SI partner's business, target industries, existing capabilities, and project pipeline. For project-specific engagements, VTL reviews the project scope, site requirements, and end client needs to determine the right approach.
Key Activities
- Initial consultation call or meeting
- Business capability assessment
- Project scope review (if project-specific)
- Industry and vertical alignment
- Identification of OEM brand fit
Deliverables
Discovery summary, recommended OEM alignment, initial project scope document
Timeline
1-3 business days
Who Is Involved
VTL Partner Manager + SI Partner
Step 02 — OEM Alignment
Based on discovery findings, VTL aligns the SI partner or project with the right OEM brand or brands. This includes product recommendations from Samsung, LG, MAXHUB, Siemens, Planar, and NGX, technical specifications, solution design support, and OEM-specific documentation.
Key Activities
- Product and solution recommendation
- Technical specification review
- BOQ (Bill of Quantities) preparation or validation
- OEM product availability check
- Solution design consultation for complex projects
Deliverables
Product recommendation document, validated BOQ, technical specifications, OEM product sheets
Timeline
3-5 business days
Who Is Involved
VTL Technical Pre-Sales + SI Partner + OEM (as needed)
Step 03 — Commercial Alignment
VTL provides partner-tier or project-specific pricing, manages deal registration with the OEM, and aligns commercial terms including payment schedules, delivery timelines, and credit assessment. Every commercial structure is designed to protect the integrator's margin while maintaining OEM program compliance.
Key Activities
- Partner pricing or project-specific pricing
- Deal registration with OEM
- Commercial proposal preparation
- Payment terms and credit assessment
- Order confirmation and PO processing
Deliverables
Commercial proposal, registered deal ID, pricing confirmation, PO acknowledgment
Timeline
3-5 business days
Who Is Involved
VTL Sales + SI Partner + OEM Commercial Team
Step 04 — Logistics & Delivery
VTL manages the complete product sourcing, warehousing, and delivery pipeline to the project site or sites. For multi-location projects, VTL coordinates staged delivery schedules that match the integrator's deployment timeline, ensuring products arrive when and where they are needed.
Key Activities
- Order placement with OEM
- Import and customs clearance (if applicable)
- Warehousing and quality check
- Delivery scheduling and coordination
- Multi-site staging and phased delivery for rollouts
- GST-compliant invoicing
Deliverables
Delivery schedule, shipment tracking, GST tax invoice, delivery confirmation
Timeline
5-10 business days (in-stock) / 4-8 weeks (made-to-order)
Who Is Involved
VTL Logistics + SI Partner + Delivery Partners
Step 05 — Training & Enablement
VTL provides product-specific training to the SI partner's technical and sales teams. This ensures proper installation, configuration, and end-client handover. Training can be conducted at VTL's Experience Center in Bengaluru, at the project site, or via virtual sessions.
Key Activities
- Product-specific installation training
- Configuration and commissioning guidance
- CMS and software platform training (where applicable)
- Sales enablement for upselling and cross-selling
- Certification exam preparation (if enrolled in certification track)
Deliverables
Training completion certificate, installation guides, configuration documentation, certification badge (if applicable)
Timeline
1-3 days per training session
Who Is Involved
VTL Training Team + SI Technical/Sales Team
Step 06 — Warranty & Ongoing Support
Post-deployment, VTL provides comprehensive warranty management, technical support, and ongoing partnership support. All OEM warranty claims are managed through VTL, eliminating the need for integrators to navigate OEM support channels directly. Emergency 24/7 support is available for critical deployments.
Key Activities
- OEM warranty registration and documentation
- Technical support (phone, email, remote)
- Warranty claim processing and OEM coordination
- Replacement and repair management
- Ongoing partnership reviews and growth planning
- Emergency 24/7 support for critical deployments
Deliverables
Warranty certificates, support SLA, ongoing partner support access
Timeline
Ongoing (warranty period varies by OEM and product)
Who Is Involved
VTL Support Team + SI Partner + OEM Service Team
Process at a Glance
The complete VTL engagement process from discovery to ongoing support.
Discovery
1-3 business days
Discovery summary, recommended OEM alignment, initial project scope document
OEM Alignment
3-5 business days
Product recommendation document, validated BOQ, technical specifications, OEM product sheets
Commercial Alignment
3-5 business days
Commercial proposal, registered deal ID, pricing confirmation, PO acknowledgment
Logistics & Delivery
5-10 business days (in-stock) / 4-8 weeks (made-to-order)
Delivery schedule, shipment tracking, GST tax invoice, delivery confirmation
Training & Enablement
1-3 days per training session
Training completion certificate, installation guides, configuration documentation, certification badge (if applicable)
Warranty & Ongoing Support
Ongoing (warranty period varies by OEM and product)
Warranty certificates, support SLA, ongoing partner support access
Ready to Get Started?
Whether you are a new partner or have a specific project in mind, our process starts with a simple conversation.